TOTP set up for NetExtender

TOTP set up for NetExtender

Below are the instructions for users to add the google authenticator app and pair it with their netextender login:

1. Download and install Google Authenticator App.

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2. Log into the SSL VPN portal. All users have to login to the virtual office portal by typing https://10.0.100.10:4433/  in the browser URL, to bind the Google Authenticator App

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3. Once you enter your username & password, you will be prompted with a QR code and an Emergency Scratch code

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NOTE: Please save or keep a copy of the Emergency Scratch Code as it is the only way to login if the mobile device is lost or reset.

4. Open the Google Authenticator App on your Mobile phone, then click on Begin

5. Select Scan QR Code to scan QR code

6. Once the QR code is scanned, the App will provide a 6-digit One-Time Password (OTP), then click Add Account. SNWL is added

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7. Enter the OTP beside the 2FA Code option on the pop-up window with the QR code

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8. Open NetExtender

  • Enter your login credentials. Then, a window will pop up asking to enter an authentication code (password)
  • On your mobile phone, open Google Authenticator, and go to the saved account to get the one-time passcode(OTP)
  • On the Authentication window, enter the provided code in the Password field, and click OK to establish the VPN connection
     

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