Password Self Service - Forgot/Change Password

Password Self Service - Forgot/Change Password

This knowledge base will show you how to reset a forgotten password.  
YOU MUST ENROLL BEFORE USING THIS FEATURE.  IF YOU HAVE NOT ENROLLED PLEASE SEE THE ENROLLMENT KNOWLEDGE BASE ENTRY BELOW FIRST.
  1. Go to https://pss.norwoodma.gov:9251 then click 'Forgot Password'.
  2. Enter your username and the shown captcha, click 'Continue'. 

  1. Enter the answers to the security questions you previously set up during enrollment, enter the captcha and press 'Continue'.
  2. Enter and confirm your new password.  
  3. Enter the Captcha and click 'Reset Password'.